Shipping policy
OvertureGifts.store ("we" and "us") is the operator of (https://OvertureGifts.store) ("Website").
By placing an Order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a Refund.
2. Shipping Costs
Shipping costs are calculated during Checkout, based on weight, dimensions and the destination of the items in the Order. Payment for shipping will be collected with the purchase.
3. Returns
3.1 Return
Due To “Change Of Mind” OvertureGifts.store will happily accept Returns due to “Change of Mind”, as long as a request to Return is received by us within 30-Days of the Date of Purchase and are Returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once Returns are received and accepted, Refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (OvertureGifts.store) will Refund the value of the goods Returned but will NOT Refund the value of any shipping paid.
3.2 Warranty Returns
OvertureGifts.store will happily honor any valid Warranty Claims, provided a claim is submitted within 90-Days of Order placement. Customers will be required to pre-pay the Return shipping, however we will reimburse you upon a successful Warranty Claim. Upon Return receipt of items for Warranty Claim, you can expect OvertureGifts.store to process your Warranty Claim within 7-Days. Once Warranty Claim is confirmed, you will receive the choice of:
(a) Refund to your payment method
(b) a Refund in store credit
(c) a Replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 3 - 8 Business Days
4.2 Transit time Internationally
Generally, Orders shipped internationally are in transit for 4 - 22 Business Days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at Checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 Business Days of the Order Date. Our warehouse operates on Monday - Friday, during standard business hours, except on national holidays at which time the warehouse will be Closed. In these instances, we take steps to ensure Shipment Delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the Order has been dispatched.
4.5 P.O. Box Shipping
OvertureGifts.store is NOT able to ship to P.O. box addresses.
4.6 Military Address Shipping
OvertureGifts.store is NOT able to ship to military addresses.
4.7 Items Out Of Stock
If an item is Out Of Stock, we will wait for the item to be available before dispatching your Order. Existing items in the Order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a Tracking Link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is Damaged In-Transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and OvertureGifts.store encourages you to be aware of these potential costs before placing an Order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be Returned to OvertureGifts.store at the customers expense, and the customer will receive a Refund for the value of goods paid, minus the cost of the Return shipping. The cost of the initial shipping will not be Refunded.
8. Cancellations
We are able to accept Cancellations at any time before the Order has been dispatched. If an Order has already been dispatched, please refer to our Refund Policy.
9. Insurance
Parcels are Insured for Loss and Damage up to the value as stated by the courier.
9.1 Process for parcel Damaged In-Transit
We will process a Refund or Replacement as soon as the courier has completed their investigation into the Claim.
9.2 Process for parcel Lost In-Transit
We will process a Refund or Replacement as soon as the courier has conducted an investigation and deemed the parcel Lost.
10. Customer service
For all Customer Service inquiries, please email us at: OvertureGifts@Mail.com
Shipping Restrictions
At this time we are unable to ship Orders to General Delivery, PO boxes, APO, FPO, logistic services and providers. The delivery address of your Order must match the country in which you place your Order.
Shipping address checkers
Use the following tools to verify your shipping addresses.
| Carrier | Tool |
|---|---|
| USPS | USPS address checker |
| Canada Post | Canada Post address checker |
| DHL | DHL address checker |
| DPD | DPD postcode and address finder |
| Colissimo | Colissimo address checker |
US military shipping addresses
Military mailing addresses in the US have a unique format that must be input in a specific way. If the address is entered incorrectly, then the order might not arrive to the intended recipient. There are 3 different types of US military address:
- Army/Air Post Office (APO)
- Fleet Post Office (FPO)
- Diplomatic Post Office (DPO)
- The recipients name must be entered into the Name fields, but their rank is optional.
- The PSC and BOX numbers for AP addresses, or the UNIT and BOX numbers for FPO and DPO addresses, must both be in the Address field.
- The City field must contain only APO, FPO, or DPO. Don't enter the name of the city.
- United States must be selected in the Country/Region field.
- Armed Forces Americas, Armed Forces Europe, or Armed Forces Pacific must be selected in the State field. These location might be entered in abbreviated form by your customer as Armed Forces America (AA), Armed Forces Europe (AE), or Armed Forces Pacific (AP).
OvertureGifts.store
Mount Everest Holdings, Inc.
United States
Copyright © Overture Gifts 2026 - All rights reserved. Overture Gifts is a wholly owned subsidiary of Mount Everest Holdings, Inc.
